- Lexus of Richmond Hill
- 11552 Yonge Street
- Richmond Hill ON
- L4E 3N7 Canada
- Toll-Free: 866-891-8812
- www.lexusrh.com
What people are saying about us
"Dillon Hu and Ronnie Leong were exceptional. This buying process was even better than the first. They were both so helpful and made it very easy for me to decide to purchase the vehicle."
"I just wanted to write a brief note to express my appreciation for the courteous, attentive, and professional manner with which I have been treated since I first walked through the door to look into purchasing what is now my IS 250. Everyone at your dealership seem to grasp the concept of customer service which seems to elude most in the service industry. Their desire to make the client's experience an enjoyable and satisfactory one is evident and most appreciated. I would like to bring attention to two people especially, those being Rod Roozbehani and Nadeer Rana. Every time I came to your dealership, Rod was there with an extended hand, and did all he could to make me a satisfied customer, and Nadeer was also as intent to make me 100% happy.
"I am usually quite pessimistic when it comes to expecting a satisfactory experience when making a purchase of any kind, so I wanted to tell you that I was most pleasantly surprised and satisfied with my Lexus purchase, and all those that made it so. Thank you, and please pass on my congratulations to all working in your dealership, and I actually look forward to future dealings with your dealership, as I am quite certain I will always deal with people who want to make me happy"
"A brief note to say that Maria is delighted with her IS 250 and also to say thank you for the floral arrrangement-another example of the impeccable service we have received from everyone at your dealership. If any of my friends express an interest in buying a Lexus I have no reservation in referring them to your attention"
"Second vehicle purchased from this dealership. Excellent service with extremely well trained staff always make you feel that your business is appreciated."
"The serviceman was very nice, he explained everything. We got very good service from them. As far as I am concerned, i am very happy with the car so far. Also you called back a number of times to see how we are doing or what we need and that's good, i am quite happy with that."
"Daniel and I would like to thank you for the flowers we received yesterday, they are absolutely beautiful. We also want to thank you for the wonderful experience we had at Lexus of Richmond Hill, it was a pleasure dealing with you and Frank. We are very happy with the RX 350, the car is gorgeous and a pleasure to drive. I can't tell you how many compliments we've received since getting the car, hopefully it will send some business your way.
"Once again thank you for everything and remember, there's an open invitation for a coffee whenever you want to drop in. All the best."
"Just wanted to drop you a note to say what a lovely surprise it was to find the gift basket on our back step. It was a very thoughtful gesture.
"Purchasing a Lexus has been a very interesting experience for us. While we are fairly seasoned purchasers of luxury items including cars, we have never felt as appreciated and valued as clients as we have at Lexus of Richmond Hill. You and your staff take customer service to another level.Gary and I are very pleased with our decision to purchase this car with you and thank you for a very positive experience"
"Especially with the person who assisted us in leasing the vehicle, Wayne Kwan, they are very nice, helpful in finding whatever is suitable the most to me and overall, great service, gret vehicle and very nice.
"Dillion Hu, my sales representative, and the sales manager were extremely friendly, helpful and patient! Customer service is great and I will definitely recommend all my friends and family even though the location is out of the area."
"I am a new visitor to Lexus of Richmond Hill. My visit was pre-emted by an action caused by my own stupidity. This year I purchased a summer toy for myself being a 2002 Lexus SC 430. I believe the car to be in appearance probably one of the nicer older SC 430’s around and I absolutely love the car even though this summer has been miserable. Last Friday I created a problem that I couldn’t resolve myself. I opened my trunk to place some goodies inside and then proceeded to open the roof. At that moment my cell phone rang and like a fool I took my finger off the open button to answer the phone. This comedy of errors ended up with me having my pride and joy stuck with the roof half open or half closed which ever way you look at it. At this point you are probably smiling but I can assure you that at the time my dear wife heard some choice words come out of my mouth due to the frustration I had created for myself. I called your service department and subsequently spoke with Kevin and Trevor who were both very helpful but unfortunately the only way for me to resolve the problem was to get the car to you. As we were leaving to go to our boat on Lake Simcoe, I booked the car in for Monday morning 10th August at 8.0 am. On Monday I drove the car (luckily in dry weather) at 15kms per hour with the roof up and arrived from Thornhill at your Garage at 7.20am. I drove straight into service and was the first customer to arrive. I met with “happy” Bill, a real gentleman who was very sympathetic and directed me to Kevin. I explained again to Kevin what I had done and gave Kevin my details. Kevin was very courteous and extremely helpful. I was asked if I needed a ride home and greatfully accepted this offer and again I met ‘Happy” Bill." We had driven only about 2 kilometers when Bills cell phone rang and after he finished the call to my amazement said that my car was ready. I was shocked. So we headed back to the garage where Kevin explained to me that it was a simple fix and after explaining to me what I had done wrong, he suggested I sit down in the waiting area and have a cup of coffee as my car was being washed and the carpets were being vaccumed. I asked Kevin how much I owe the Garage to which he told me that this work was at “NO CHARGE”! So after thanking Kevin for the excellent service I thought it only fair to tell you guys what a wonderful and quite honestly rare experience I had when I visited Richmond Hill Lexus for the first time. To recap, I had a nice relaxing cup of coffee reading the newspaper while my car was fixed and valaited for free. My wife and myself are thinking of moving in !!!!! Seriously I always believed that when credit is due then give it and that is exactly what I am trying to do even if it sounds a little humerous. You certainly have made a new customer that one day may buy a new Lexus instead of a Merc but in any event please be rest assured I would certainly recommend you guys for efficient and very fare service. Thank you again and regards."
"Especially with the person who assisted us in leasing the vehicle, Wayne Kwan.They are very nice, helpful in finding whatever is suitable the most to me and overall great service, great vehicle and very nice."
"Hi Dillon, I just received a gift basket from you, thank you very much! It is very much appreciated, your service and assistance has been excellent, thanks again".
"We especially liked our salesman. We were not planning to buy that day, but he was so impressive we bought the car."
"This is my 6th Lexus and I have nothing but praise for the product and the service. In the past Lexus of Richmondhill have done things abvoe and beyond normal expectations and taken the initiative to repair my car (a previous lexus and they asked before they did anything). I have the utmost respect for Serge Sotoadeh, the GM, and the way he opertes the dealership."
"I am extremely satisfied. So far, so good. I cannot complain."
"So satisfied that my sister is now thinking of buying one"
"They were extremly professional and I could't have asked for better dealership".
"I’d like to take this opportunity to let you know that we were very impressed and pleased by the professional services Vince Benincasa provided to us. In our opinion, as a new salesperson, he out-performed all the seasoned salespersons we met before with more enthusiasm, honesty and patience. His thoughtfulness helped avoid a big potential trouble to us and he was always well-prepared and ready to accommodate our needs. His effort left us a great experience with your organization and we would definitely recommend him to our friends"
"My salesperson, his name was Dimitri and he was extremely courteous and spent 30 minutes explaining each of the two cars i look at to me. We went for a test drive and he explained every thing. After that we spent more time talking on the office. I just went to the dealership because I wanted to see Lexus products, but i shopped around and wanted to go to BMW and Mercedez too. But i was impressed wtih the car and the service was so good that i bought there right away.He is a cool guy and the courteous service that they have. The day after my car was ready, I signed some documents and picked up the car. The service was amazing.10/10. A couple of days after, i received a bouquet of flowers, whcih was totally unexpected. They are doing a very fine job."
"I love your staff at Richmond Hill. Everyone is friendly and treat customers with respect. Will continue to deal with this location. Domenica is great!"
"The sales rep. Dillian Hu and service manager Michael Lopez were very helpful in explaining the car features and warrenties to me during my purchasing of the car. I would definitely refer new customers to them."
"Our Sales consultant, did an amazing job explaining every detail and was very polite and thorough with all informations. Our financial paper work was explained in detail by Vahid Babolsalam." "
"I am writing to thank-you for the service I consistently receive in your Dealership. Mike Lopez, in particular, is truly first-class and an outstanding representative of both your brand and business. It is because of Mike that I service my car with you and why your Dealership will be the first place I start when I am ready to look for a new car. I could cite several reasons why I am writing, but suffice it to say, I felt compelled to write after the service I most recently received yesterday and at pick-up today. Please convey my comments to Mike and anyone else you feel is appropriate. Thank-you"
100%
Hazel Martos is an exceptional employee of your Lexus dealership in Richmond Hill. She has always made me feel like a valuable customer and goes above and beyond. Please recognize Hazel at your next team meeting
"From the moment that we walked in the door, we were greeted with unbelievable customer service! Domenica approached us and right away understood our time restraints ( we had our two toddlers with us). She responded very quickly. When we returned, we were served immediately and charles provided us as if we were his own family. We felt like we got a good deal and the customer service was amazing! The flowers sent to us later in the week were also a classy touch!."
"My family and i were absolutely blown away at the treatment and spectacular service of everyone at Lexus of Richmond hill. They were so professional, friendly and knowledgeable. We felt at home in every regard specially that they dealt with everything so expeditiously and honestly. I felt like they were my extended family...the BBQ was great as well. My husband is looking to replace his current vehicle and if it fits the budget we may just be into mike again. I feel a strong sense of loyalty to this brand and i am encouraging all my friends and family to share in that type of exerience as well!!"
"I frequently visit the Lexus of Richmond hill and I would like to let you know my excellent experience with Ms. Hazel Martos. She is a very pleasant employee, always has a beautiful smile on her face. She is always greeting the customers and always in a good mood. She is an asset to your company"
"The reason I had chosen Lexus over the BMW purchase was mosty due to the experience i received from my sales consultant. I have been to four other dealerships during my shopping period and mike was the only one who took the time and explained all the specifications, whereas other dealerships only handed me a booklet to take home and read"
"Thank you for the exceptional customer service. Charles Chung the sales associate was very professional he provided an excellant customer service, in helping me purchase the Lexus I have been waiting for a long time.Thank you Richmond Hill Lexus".
"Dillon was very profesional and helpful. We liked the experience of buying our new vehicle, especially getting the right colour that wasn't in stock".
"Yes absolutely, the service and information that were provided were so much above my expectations. I didn't have to ask questions they were answered. Compared to other dealerships i've been to i am very satisfied and happy with my car. The overall experience at this dealership from the moment i booked the appointment and searched online. The car was available for a test drive. When i went to my appointment the car was ready everything was smooth the salesman was very experienced. It was a very good decision for me. If any of my friends are looking to purchase a new car at any time in the future, i will recommend this particular dealership and the particular sales person. Please note the service was highest quality".
"Hi Dillon,
Thank you very much for the services you provided, and it was really a pleasure. Our appreciation will be reflected in the upcoming customer survey from your office. Our friends already knew about our pleasant experience in your office. And for sure Lexus of Richmond Hill will be our first consideration for our second car.
All the best and thanks again".
"Hi Dillon:
Many thanks for your excellent service! Because of you, we have more than 100% satisfaction from the first step to your dealership.
Yours sincerely"
"I recently purchased a Lexus vehicle at your dealership. I wanted to write you to say the whole experience was a pleasure, from the time I first entered your dealership to when I drove away in my new Lexus ES350.
Charles Chung was the salesman whom I dealt with. Let me tell you Charles is a great asset to your dealership. His knowledge of the vehicle, ability to listen to my needs , all mixed with a good sense of humour is what sold me. At no time during the process did I ever feel pressured into buying the car. When I picked up my car I couldn't believe how much time he spent going over the car with me to ensure I was completely happy. I look forward to continuing to do business with your dealership."
" I don’t often write letters like this, but my recent experience with Lexus of Richmond Hill Service was handled with such standout service, that I felt you should know about it.. My Rx350 was only about one month new when I detected some paint defects. I relied on the dealership to help me in this situation. I was not disappointed. Your service technician Melvin Lopez was excellent. He was so honest and skillful . He fixed my car to its original brand new condition. He relieved me of the stress of taking the car for re-painting. For that, I am so grateful. Please accept this letter as my thanks to Melvin Lopez for the Super service".
"I just want to let you know that I appreciated the great treatment given to me by Steven Noh. When problems with my ES 350 came up (a VSC issue), Steven told me I could bring the car in that morning. This happened during the busiest time of the year, the week of the Christmas holidays. It meant so much to me that it was fixed so fast since I had a million things to do after work. As a female, a reliable car is the only car to have! As I told Steven, thank you for making a stressful situation less of an issue".
"Hello, Mr.Ampagoumian. I had wanted to tell you this in person this afternoon, but you were busy in a meeting. I want you to know how much I appreciate being able to do business with Greg Ashkenazy. I have purchased my last three cars from Greg, my daughter just bought her second from him, and he has sold cars to my mother and a friend. When I heard that he'd left Honda, I tracked him down and was pleased to be able to tell my daughter that I'd found him. She bought her car from him last week without shopping anywhere else. Greg has always impressed us with his honesty and his integrity, and he has made sure that every car we've purchased from him has been excellent. I continue to recommend his services to anyone I know who is looking for a car, and, of course, I'll be speaking to him myself when it's my turn.
Buying a car can be a very stressful process, and I have long considered myself very fortunate that I have Greg to deal with. He takes away all the stress, and I know that I and my family can buy from him with complete confidence".
Yesterday, we had our 2005 Lexus 330 serviced through Kevin Rahbari, Assistant Service Manager. We live a 2 1/2 hr drive from Richmond Hill, and this was an efficient and thoroughly enjoyable service experience from the booking of the appointment, greeting, car rental and maintenance service. With patience and thoroughness, Kevin worked with me to prioritize all the necessary servicing required at this time. I truly appreciated his manner and ability to meet our servicing requirements in a cost effective manner. We appreciate the car rental efficient service as well, and everything was completed on time. Thank-you for passing on my comments to Kevin.
"I would like to take this opportunity to thank Richmond hill Lexus and its staff for a great experience. I would also like to thank Nadeer Rana and Vincent Wong for the professionalism. They looked after my immediate concerns and I would highly recommend my friends and family to speak to them about any car purchase thank you Nadeer and Vince"
"Hello, Mr. Ampagoumian. Just a quick note to express my appreciation for Nadeer Rana. My daughter had to bring her recently purchased car back to have some issues dealt with, and Mr. Rana not only took care of everything that we requested, but provided additional services beyond what we expected. Steven Noh, as well, went out of his way to ensure that we were well look after. We were very pleased with this experience, and we thank you most sincerely"
"I would like to take this time to thank Sert Chan for the excellent work that he has provided in regards to the service that he has provided to both me and my fiance. I was very impressed with the level of professionalism, patience, the high level of competence and skilled knowledge that this individual has demonstrated. In my opinion, Sert is a definite asset to the lexus of Richmond Hill Team. More importantly, this individual explicitly displayed a soft approach where I actually felt the comfort in knowing that Sert was actually looking out for our best interest. We have worked with many sales representatives from other dealerships and not once did I ever feel that Sert was being aggressive and gave us the time to really make the most informed decision. In light of everything that has been said, we are extremely pleased with the experience that we have received from you and will continue to recommend you highly to all our colleagues, friends and family. We look forward to working with Sert on our next vehicle purchase in the near future. Keep up the Excellent Work!"
"The service was excellent at Lexus of Richmond Hill. Every one was courteous,respectful and helpful".
"Yesterday I had my Lexus RX 350 in for my first inspection service at your dealership. I want you to know that it was a great pleasure to deal with your service personnel. From the time I walked in the door till I drove out; I was treated in a courteous and friendly manner. I would especially like to mention Hazel Martos who in a friendly and professional way answered my many questions without regard to her busy schedule. I feel she is a real credit to your organization. I can seriously say that I have never experienced this kind of service in a dealership before".
"I was very impressed with all of the staff I encountered during my purchase. What impressed me further was that everyone was genuinely happy about our purchase of our vehicle, and seemed happy to be working for both the dealership and Lexus. This was the first time that a sales-rep called me the day after I picked up my vehicle to ask if I was happy with my purchase. I have already referred family and friends to Lexus of Richmond Hill and told them to contact Vince Benincsa. Both Vince and the manager explained to my fiance and me how we could benefit by purchasing two (2) RX350 Vehicles. We did not feel pressured, we felt they were looking out our best interest. My fiance is a repeat customer, and now i will be"
