First Class Service

On top of enjoying the highest quality product, Lexus also delivers through a professional dealer network, a unique and uncompromising level of after-sales service: First Class Service Concept.

We offer the first two scheduled maintenance services at no charge to you. The first service at 1,600 kilometres will include an under the hood visual inspection, a vehicle walk around and Personalized Vehicle Setting Adjustment if necessary. The second inspection at 8,000km will include a change of engine oil and oil filter.

Professionalism

1. The majority of Lexus Parts and Service managers have completed a two year training programme in automotive studies from the Canadian Automotive Institute at Georgian College in Barrie, Ontario. They were the first Parts and Service Managers of a Canadian automotive company to be professionally certified in Automotive Management. This industry-leading initiative by Lexus sets new standards for efficiency and service quality to the customer.

2. Lexus keeps its focus at improving ways of satisfying customers by conducting ongoing Lexus dealer staff training.

• Customer Satisfaction workshops
• Lexus Customer Focus Group Sessions
• Lexus Service Advisor ongoing technical and administrative training
• Lexus technician factory training, ongoing training with certification process to Master level
• Lexus training in Body & Paint repair techniques

Support

To help technicians diagnose difficult situations with Lexus vehicles, Lexus technical assistance centre link with USA and Japan is provided on-line.

Replacement parts availability through two major parts depots. Toronto and Vancouver, same-day access USA North American Parts depot.

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